Refund Policy

• A credit pack is a monthly subscription: the first charge is on the day you join, and the subscription renews and is charged every month until canceled.
• You can cancel anytime, in three clicks on the billing page. Cancellation applies going forward: it stops future charges only.
• Unused credits roll over to the next month while the subscription is active.
• After a cancellation or a failed payment, the balance stays valid for one month after the end of the last paid period (three months for the largest pack), after which unused credits expire. The exact date is shown on the billing page.
• Refund of a monthly charge: a monthly charge can be refunded in full as long as none of that charge's credits were used. Once any of them were used, that charge is not refundable, and cancelling only stops future charges.
• A full refund of the most recent charge, or a chargeback, removes that charge's credits from your balance and also cancels the subscription, so there is no further charge. A refund of an earlier charge, or a partial refund, removes only the matching credits of that charge, and the subscription stays active until you cancel it.
• All of this is subject to any right under law, including the cancellation rights in section 4 of the Terms of Service.
• Packs bought before the monthly subscription continue under the terms shown at purchase: valid for 12 months from purchase, with no further charge.
• The current packs and prices are listed on the pricing page.
• You can request a refund through the , and an approved refund goes back to the original payment method.

Trevo+ subscriptions (formerly Trevo Pro) are no longer sold. An existing subscription continues under its terms — the paid period, renewal, the cancel button and refunds — as set out here.

Monthly plan

• Cancel anytime from . The cancellation takes effect at the end of the current billing period.
• Refundable if the subscription hasn't been used: if you bought a monthly plan and haven't used any subscription feature yet, you're entitled to a full refund — contact us and we'll process it.
• Once used, the month is non-refundable:the moment a subscription feature is used even once (e.g. CV builder, CV tailoring, or a personal salary estimate), the current billing period can't be refunded. The subscription stays active through the end of the month paid for, and there is no further charge after cancellation.

Multi-month plans

• 14 days for a full refund: cancelling within 14 days of the initial charge or of any renewal refunds the full amount.
• After 14 days — no refund. Auto-renewal can still be cancelled; the account stays on Trevo+ until the end of the paid term.

1. Sign in and click your avatar (top-right).
2. Choose "Subscription & billing" from the menu.
3. Click "Cancel subscription" — it takes effect immediately, with no redirect to an external site.

• Service unavailable (subscriptions only): if the Service was unavailable for a cumulative 48 hours in the same billing month, an existing subscription is entitled to a prorated credit. For a credit pack subscription the prorated credit does not apply, because credits are deducted only for an action that completes.
• Billing error: double charge, wrong amount — full refund within 7 business days.
• Chargebacks:opening a dispute directly with your card issuer before contacting us may lead to account suspension. Reach us first — we're responsive.