Refund Policy
Last updated: May 27, 2026
We want you to be happy with Trevo Pro. If something doesn't work out, here's the clear refund policy.
In addition to the commercial refund policy below, you have a statutory right to cancel under the Israeli Consumer Protection Law, 5741-1981 — including a 14-day cancellation right, an extension to 4 months for people with disabilities, senior citizens, and new immigrants, and disclosure of cancellation fees. The full details appear in the Terms of Service (section 4). In any conflict between this policy and a statutory cancellation right, the law prevails.
1. Pro Monthly (₪49/month)
- Cancel anytime from billing settings. The cancellation takes effect at the end of the current billing period.
- Refundable if you haven't used Pro:if you bought a monthly plan and haven't used any Pro feature yet, you're entitled to a full refund — contact us and we'll process it.
- Once you use Pro, the month is non-refundable:the moment you use a Pro feature even once (e.g. CV builder, CV tailoring, or a personal salary estimate), the current billing period can't be refunded. You keep Pro through the end of the month you paid for, and you won't be charged again after cancellation.
2. Pro — multi-month plans
- 14-day full money-back window:if you cancel within 14 days of the initial charge or any renewal, we'll refund the full amount.
- After 14 days — no refund. You can still cancel auto-renewal; the account stays Pro until the end of the paid term.
3. Mistaken purchases
If you upgraded by mistake, were charged twice, or charged after canceling — contact us within 30 days at the contact form. We'll review and refund the mistaken payment in full.
4. Refund process
Refunds are issued through PayPal, our payment processor. After we approve the request, the amount returns to the original payment method within 5–10 business days, depending on your card issuer.
5. How to cancel
Three clicks:
- Sign in and click your avatar (top-left in LTR).
- Choose "Billing" from the menu.
- Click "Cancel subscription" — it takes effect immediately, with no redirect to an external site.
6. Edge cases
- Service unavailable:if the Service was unavailable for a cumulative 48 hours in the same billing month, you're entitled to a prorated credit.
- Billing error: double charge, wrong amount — full refund within 7 business days.
- Chargebacks:opening a dispute directly with your card issuer before contacting us may lead to account suspension. Reach us first — we're responsive.
7. Contact
All refund requests via the contact form. Response within 48 business hours.