Head of Research

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows. That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run. Mosaic-AI builds the AI platform that B2B GTM and support teams run on. Our agents, retrieval, and reasoning sit at the core of how customer-facing teams answer questions, resolve cases, and surface insights. The depth and reliability of that AI is the product. We're hiring our Head of Research to own it. We're not asking you to start from a blank page. We have an active research roadmap covering eight thematic areas — from self-improving evaluation infrastructure to agentic RAG to multimodality. We have ML/research talent on the team already. What we need is a leader who can take it the rest of the way.