IT Specialist

Description . Who are we? SuperPlay is a leading gaming company dedicated to creating unforgettable mobile gaming experiences. Founded in 2019 by industry experts from Playtika and Rovio, the company strives to develop innovative and exciting casual games that captivate millions of players worldwide and remain enjoyable for years to come. Dice Dreams, our flagship game, has become a global sensation and a top-100-grossing hit, while Domino Dreams, our next big success, is also making a significant impact in the industry. Our Newest Game – A Magical Collaboration with Disney! Released in 2025, Disney Solitaire brings beloved Disney stories and characters to life in an unforgettable gaming experience. Our team, headquartered in Tel Aviv, is made up of talented, passionate, and ambitious professionals. And the future is even more exciting! Want to be part of our journey? Check out the job description below. What will you do at SuperPlay? We’re looking for a talented IT Support to join our R&D team and support IT activities, provide services to employees and be involved in planning and implementing IT projects. Responsibilities: Respond to requests for technical assistance (in person, via phone, email and ticket support center). Diagnose and resolve technical hardware and software issues. Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems. Provide guidance, assistance, coordination and follow-up on client questions and problems. Follow standard IT procedures, logging all IT interactions and administering helpdesk software. Redirect issues to the appropriate resource. Identify situations requiring urgent attention. Who are you? We don't know, yet! 2 year of experience as a IT Support Specialist. High customer orientation skills. Familiarity with hardware components (desktops, laptops and servers). Experience handling IT tasks on MacOS and Windows OS. Good understanding of an IT backend environment (Single Sign-On, Active directory, O365, G-Suite, Fortigate and Jumpcloud). Well-experienced in supporting end-user desktop applications such as internet browsers, printing, antivirus, etc. Strong communication skills for interfacing with employees in a multitasking environment. Fluent Hebrew & English