AI and Knowledge Manager - Maternity leave replacement

At Lusha, we're building for builders. We build fast and AI-first, so we look for builders. By a builder, we mean someone who turns "maybe" into "done." We're looking for an AI and Knowledge Manager to own the intersection of AI-driven support and our Knowledge hub (aka. Help center). You'll make sure our AI tools and self-service resources work as one system, so customers get fast, accurate, and consistent answers no matter which channel they land on. You'll shape the AI chatbot strategy end to end, from prompt design to failure detection, while owning the Knowledge hub (aka. Help center) roadmap, content, and voice. You'll partner closely with Support, CS, and R&D to keep our knowledge base sharp, train agents on AI tools, and turn deflection data into concrete improvements. Hands-on experience designing and optimizing LLM prompts, and using AI tools to scale documentation and support workflows, is a must for this role. This role is based in Tel Aviv. We work in a hybrid model, with 3 days a week in the office. This is a Monday to Friday role. This might be for you if: You enjoy owning a system end to end, from chatbot strategy to Knowledge hub (aka. Help center) content, and connecting the dots between them You like turning messy support data into clear signals that drive real improvements You care about accuracy, tone, and consistency across every piece of customer facing content You enjoy training and enabling others, whether that's support agents or an AI agent You actively use AI tools to move faster and raise the bar on documentation and support quality