Customer Success Manager JB-26762

A unique opportunity to join a new and advanced cutting-edge technological payments product in a rapidly growing startup within a big financial organization. If you want to shape the future of payments, innovate and make an impact, join us to set up to The Platform. • Manage ongoing relationships with mid-market and enterprise customers, as well as strategic partners. • Own and support the entire customer journey, including onboarding, implementation, ongoing product usage, and expansion. • Proactively drive customer adoption and increase usage of the company’s products and solutions. • Develop a deep understanding of credit, acquiring, card, and payment processes. • Lead business review meetings (QBRs/MBRs), presenting key data, insights, and recommendations. • Conduct training sessions for customers to ensure effective product adoption and usage. • Identify churn risks and lead proactive retention initiatives. • Collaborate closely with Product, R&D, Sales, and Support teams. • Represent the Voice of the Customer (VoC) within the organization and drive customer feedback to support continuous product improvement. • Ensure SLA compliance and maintain high levels of customer satisfaction.