At Razor Labs, we are redefining how mining operations leverage AI to prevent failures and optimize performance across mobile fleets.
This role sits at the core of our product value- translating DataMind AI insights into real operational impact.
As a Customer Success Manager, you will own the critical “last mile”: ensuring that every system insight is understood, acted upon, and converted into measurable business value.
You will work closely with mining clients across Kazakhstan, acting as a trusted advisor to senior stakeholders, bridging between advanced AI-driven analytics and real-world operational constraints- from deployment through continuous value realization.
This is a highly customer-facing, technical role focused on client ownership, stakeholder management, and ongoing value delivery, with implementation as a supporting component.
What you'll do
Own and develop strong, long-term relationships with client stakeholders, including senior operational, maintenance, and management teams
Act as the primary point of contact and trusted advisor, ensuring alignment on goals, expectations, and system impact
Lead regular customer engagements, including status updates, value reviews, and executive-level discussions