IT System Administrator

Description Who are we? Skai (formerly Kenshoo) is a leading omnichannel marketing platform that leverages advanced AI and data-driven performance media to enable smarter decision-making, increased efficiency, and maximized ROI for businesses worldwide. Our platform helps manage approximately $10B in annual ad spend through partnerships with Google, Meta, Amazon, Microsoft, and others. Founded in 2006, Skai is a global company with around 700 employees. We operate in a hybrid work model that combines remote flexibility with in-office collaboration. What will you do? As an IT System Administrator, you will be a key member of our Corporate IT team, responsible for supporting employees across the organization in all aspects of IT. This role is primarily focused on day-to-day IT support, identity and access management, and automation of IT processes. You will serve as a key point of contact for employees, so a strong service-oriented mindset and people-first approach are critical. We are looking for someone who has experience in a modern SaaS-based IT environment and who is passionate about improving employee experience through efficient, scalable, and agentic IT operations. Responsibilities: Provide daily Corporate IT support to employees across the organization Own and manage employee onboarding and offboarding processes Administer and maintain identity and access systems Manage and support Google Workspace administration Migrate existing automation workflows into agentic-based IT processes Build and improve agentic IT workflows to enhance employee experience and operational efficiency Operate in an agentic IT environment, leveraging AI-driven tools and workflows to increase automation and reduce manual effort Requirements Proven experience (at least 3 years) in Corporate IT / IT Helpdesk in a SaaS environment Strong service orientation with a customer-first mindset Hands-on experience with Google Workspace administration (must) Hands-on experience managing onboarding and offboarding processes Experience with IT automation tools such as Okta Workflows, Workato, Make, or Zapier Familiarity with GitHub and Google Cloud Platform (GCP) Experience building or supporting AI-driven or agentic workflows Self learner