<strong>About Us<br id="isPasted"></strong>HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over ~5500 midsize and multinational companies and over 1 Milion users.<br>Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. <br><strong>About the Role<br></strong>We are looking for a proactive and highly organized CX Process Specialist – Engineering to join the CX Delivery team as a Maternity Leave Replacement.<br id="isPasted">This role is ideal for a CX Operations professional with hands-on experience improving processes, working with CX tools, and partnering with cross-functional teams.<br>The role sits at the intersection of Customer Experience, Engineering, Product, and Operations. You will help ensure customer issues, bugs, escalations, and operational processes are managed in a structured, scalable, customer-focused, and increasingly proactive way.<br>This is a hands-on role for someone who enjoys bringing order to complex processes, working with multiple stakeholders, identifying gaps, and using AI and automation to drive improvements from idea through implementation. A key goal will be helping CX and CX Engineering teams move from reacting to issues to identifying and addressing them proactively.