Customer Support Manager

Description Arbe is leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems and paving the way for a fully autonomous-driving future. We are looking for a Customer Support Manager to join our business group. In this role, you will lead Arbe’s customer-facing technical organization, ensuring successful adoption, integration, and long-term satisfaction of customers using Arbe’s products. The role combines team leadership, technical oversight, and program governance to deliver a complete “whole product” solution at scale. Responsibilities Lead and manage a team of Application Engineers from different technical disciplines (HW, SW, System) Own overall customer success across multiple accounts, acting as an escalation point for complex technical and program issues Drive high-quality technical support, system integration, and validation activities Define and scale support processes, tools, and best practices to support growing customer base Ensure delivery of a complete solution (product, documentation, tools, training, and support) Collect, prioritize, and represent customer feedback to Product and R&D Collaborate closely with R&D, Product, Sales, and Operations to align on customer needs and company goals Build strong customer relationships and ensure high levels of satisfaction Requirements B.Sc in Electrical Engineering, Computer Engineering, or similar 7+ years of experience in customer-facing technical roles Proven experience leading teams or managing technical/customer support organizations Strong understanding of multidisciplinary systems (hardware, software, system-level integration) Experience working with customers in complex hardware/IC/system environments Excellent leadership, communication, and problem-solving skills Ability to manage multiple customers, programs, and priorities simultaneously High proficiency in English Preferred Qualifications Experience in Radar / Automotive / ADAS / Communications or similar domains Background in ASIC, system architecture, or software architecture Experience scaling support organizations in startup or high-growth environments Familiarity with system integration, simulation, and validation processes