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About Charm
Charm Security is building the agentic AI workforce for fraud, scams and cybercrime. Our AI agents work alongside fraud and frontline teams at Tier 1 banks in North America, helping them investigate cases, intervene in high-risk interactions, resolve incidents and prevent harm.
Powered by our proprietary HVE™ (Human Vulnerabilities & Exploits) framework, our technology combines fraud expertise with behavioral science to understand manipulation, intent and human behavior. We help financial institutions move from detection to action - across fraud operations, contact centers, branches and digital channels.
What you'll do
As a Product Designer at Charm, you'll shape the user experience of our AI agents and copilots that help protect people from financial and emotional harm. You'll design interfaces that support users in high-stress situations, bringing trust, clarity, and calm to complex moments.
Your designs will directly impact:
Prevention Agent: Real-time customer protection interfaces that intervene during active scam attempts