Connectivity Manager

Description Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide, Nayax offers a dynamic and innovative environment where your work makes a real impact and helps shape the future of payments. We are currently looking for a Connectivity Manager to join our amazing team. The Connectivity Manager oversees Nayax’s global IoT connectivity and messaging platform operations. This role manages relationships with mobile network operators (MNOs/MVNOs), connectivity providers, and external messaging platform suppliers, ensuring reliable device connectivity and communication services across all markets. This role is critical to Nayax’s success as connectivity and messaging are the foundation of our payment platform and telemetry services, supporting 1.5M+ devices across 100+ countries. Key Responsibilities: Strategy & Planning Develop and execute global connectivity strategy for cellular and emerging technologies Lead 2G/3G network sunset transitions and migration strategies to ensure zero customer disruption Develop and implement comprehensive eSIM and redundancy strategies for business continuity Benchmark messaging platform suppliers on performance, pricing, delivery rates, and global coverage to ensure Nayax is always on the best available solution Vendor & Supplier Management Manage strategic relationships with MNOs (Verizon, POST, Telenor, Partner, Telstra) and MVNOs (Telit, Webbing), ensuring SLA compliance, commercial terms, and network performance across all regions Manage external Messaging Platform suppliers: own the vendor relationship, SLA performance, and contractual compliance with current provider (Twilio) and potential alternatives (e.g., Infobip) Negotiate contracts, pricing, and SLAs with connectivity providers and messaging suppliers across regions Oversee SIM lifecycle management including procurement, activation, and deactivation Cost Reduction & Invoice Management Drive aggressive cost reduction initiatives and optimize data plan management across the device fleet Manage and monitor monthly invoices from all connectivity and messaging platform suppliers — ensuring accuracy, flagging discrepancies, and tracking spend against budget Identify opportunities for renegotiation, consolidation, or supplier switching to reduce total cost of ownership Track and report connectivity and messaging spend trends to leadership Operations & Performance Monitoring Monitor connectivity and messaging platform performance, uptime, and quality metrics across the device fleet Lead troubleshooting and resolution of connectivity or messaging issues impacting customers Drive SMS operations governance including deliverability monitoring, fraud prevention (e.g., SMS pumping, grey routes), and cost optimization across all messaging traffic Oversee SIM lifecycle management including procurement, activation, and deactivation Lead ongoing firmware (FW) upgrade campaigns for deployed field units — proactively pushing latest versions across the device fleet to reduce connectivity issues, support the Payout team, and ensure customers are always operating on the most stable and optimized firmware available Compliance & Governance Ensure compliance with regional telecom regulations, messaging regulations (e.g., CTIA, GDPR), and security requirements Drive SMS operations governance including deliverability monitoring and fraud prevention Cross-Functional Collaboration Serve as primary contact and subject matter expert for all organizational functions on cellular connectivity and messaging matters Educate and present cellular technology and messaging platform concepts to cross-functional teams Collaborate with Product and Engineering on connectivity and messaging requirements for new devices and features Requirements Your key responsibilities will include: 5+ years in telecommunications, IoT connectivity, or mobile network operations Deep expertise in cellular technologies (4G/LTE, 5G, NB-IoT, CAT-M) and SIM/eSIM management Proven experience negotiating with MNOs, MVNOs, and managing large-scale connectivity deployments Experience managing CPaaS or messaging platform vendors (e.g., Twilio, Infobip, Sinch, or equivalent) Familiarity with SMS operations including A2P messaging, deliverability, fraud prevention, and international routing Strong understanding of IoT connectivity platforms and management systems Technical background with understanding of network protocols and troubleshooting Experience managing connectivity for distributed IoT device fleets (100K+ devices) Track record of cost optimization, invoice management, and multi-vendor management Ability to benchmark and evaluate suppliers on performance, pricing, and global coverage Excellent analytical and problem-solving skills Bachelor's degree in Telecommunications, Engineering, or related field required Why Join Nayax: Own a global, mission-critical platform – Manage connectivity and messaging for 1.5M+ devices across 100+ countries. Drive high-impact strategy – Lead global connectivity initiatives, vendor decisions, and cost optimization efforts. Work with leading technologies – Collaborate with top MNOs, MVNOs and platforms like Twilio while shaping future IoT solutions. Grow in a global fintech environment – Work cross-functionally and influence large-scale infrastructure in a fast-growing company. Learn More about Nayax Founded in 2005, Nayax is a global fintech leader providing end‑to‑end payment, consumer engagement, and business management solutions. Our technology helps businesses increase revenue, reduce operational costs, and deliver seamless commerce experiences across unattended, self‑service, and retail environments. Nayax supports 80+ payment methods in 50+ currencies, holds a European payment institution license, and works closely with leading global financial institutions. We operate in 120+ countries, with 1,200+ employees across 13 offices worldwide. Our global headquarters are located in Herzliya Hills, Israel, near the train station, and serve as our largest hub for innovation, product development, and global operations. At Nayax, we foster a collaborative, impact‑driven culture where ownership, learning, and long‑term growth are part of everyday work.