Job description
Description
We are seeking a highly skilled and motivated Payments Operations Specialist with a strong technical and data-oriented background to join our Payments team. The ideal candidate will bring hands-on experience in payment flows, system behavior, and integrations, with the ability to investigate issues, analyze data, and support daily operations in a fast-paced environment.
Key Responsibilities:
Support daily operations of payment products, ensuring smooth functionality and optimal performance.
Investigate and resolve payment-related issues across gateways, acquirers, and payment methods.
Analyze payment data to identify trends, anomalies, and improvement opportunities (e.g., declines, approval rates).
Collaborate with cross-functional teams (Product, R&D, Finance, NOC) to resolve escalations and improve processes.
Work closely with external partners (PSPs, acquirers and alternative payment providers) to ensure seamless operations and efficient issue resolution.
Support and monitor payment integrations, including API-based flows, ensuring correct implementation and ongoing stability.
Assist in managing payment flows, including authorization, capture, refunds, and 3DS authentication.
Contribute to process improvements and automation initiatives to enhance efficiency.
Requirements
At least 2+ years of hands-on experience in payment flows and payment operations (mandatory).
Bachelor’s degree in industrial engineering, Business Administration, Economics, or a related field.
Strong experience with SQL and Excel.
Familiarity with payment gateways, APIs, and integration flows.
Experience with BI tools (e.g., QlikSense) – advantage.
Strong analytical and problem-solving skills with high attention to detail.
Ability to work independently and manage multiple tasks in a dynamic environment.
Excellent verbal and written communication skills