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Junior Technical Support Engineer at ForSight Robotics · Trevo
Seen long ago but refreshed recently — may be a repost
Trevo
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Job Description
About the role
Who are we
We are here to improve lives by restoring sight worldwide by a robotic platform for vision saving surgery. Our company will improve the way ophthalmic surgery is delivered to vision impaired individuals now and for decades to come.
We are rapidly growing, funded by leading international VCs, and are looking to expand our small, motivated, multi-disciplinary and phenomenal team. Joining us is an opportunity to work towards saving vision across the globe, collaborating with others to realize a dream, and tackle an enormous challenge that will help drive your career forward.
We are looking for a Technical support to join our growing robotics startup. This role is hands-on and multidisciplinary, involving installation, maintenance, troubleshooting, and on-site support of complex robotic systems. The systems combine mechanics, hardware, electronics, and advanced software, and require strong system-level understanding. The position includes work at our company’s facilities as well as international travel, primarily for system installations, demos, and field troubleshooting. As part of our rapidly growing, small, motivated, and multi-disciplinary team, this position is the first dedicated role in its domain, providing a unique opportunity to contribute to a new area within the company.
What you'll do
Maintain, test, and troubleshoot robotic systems at the company’s facilities
Install, calibrate, and commission robotic systems at customer and partner sites abroad
Lead on-site system setup and troubleshooting during demos and early deployments
Diagnose and resolve hardware, mechanical, and software issues in the field
Perform hands-on replacement and repair of mechanical and electromechanical components
Work closely with R&D teams (software, mechanical, electrical, algorithms) to deeply understand the system
Gather knowledge from internal engineering teams and apply it independently in the field
Provide technical feedback from the field to improve system robustness and usability
Document issues, procedures, and best practices
Requirements
B.Sc. degree in Mechanical, Electronics, Mechatronics, Biomedical Engineering – a must.
Strong hands-on technical orientation and a genuine interest in understanding complex robotic and multidisciplinary systems- must.
Strong troubleshooting and problem-solving skills, including the ability to investigate problems when no predefined troubleshooting procedure or documentation is available-must.
Ability to understand interactions between mechanical, electrical, software, and computer-related subsystems-must.
Ability and willingness to assemble, disassemble, test, and replace mechanical and electromechanical components.
High learning capability, technical curiosity, and willingness to independently explore and learn unfamiliar systems.
Ability to take technical ownership of system issues from initial investigation through resolution.
Ability to work independently while collaborating closely with R&D, Engineering, and Operations teams.
Good English – written and spoken.
Willingness to travel internationally for system installations, demos, and technical support.
Nice to have
Good computer skills; familiarity with Linux, networking, logs, and software environments is an