Operate as the lead point of contact for all clients’ requests, liaising with the relevant teams at Global-e to ensure a quick and smooth process.
Develop a trusted advisor relationship with key accounts, mainly with C-levels.
Prepare periodic performance reports covering and analyzing client’s KPIs.
Support client’s strategic, marketing, and operational decisions based on internal knowledge and best practices.
Build and maintain strong, long-lasting client relationships.

Must be based in Korea.
Minimum 3 year of Customer Success Management experience.
Minimum 1 year of eCommerce experience.
BA/BS degree or equivalent preferable.
Experience in delivering client-focused solutions based on customer needs.
Proven ability to manage multiple projects at a time.
Strong analytical skills.
Business proficiency in Korean, and English.
Excellent communication, presentation, and influencing skills across all levels of the organization, including executive and C-level.
Strong listening, negotiation, and presentation skills.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

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