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About Atera
Atera is defining the category of Autonomous IT, in which AI agents resolve technical incidents end to end, without a technician in the loop. Robin by Atera is the world's only AI technician that detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes—resolving technical Tier 1 and complex Tier 2 incidents in full.
Built on a patented architecture, Robin operates as a system of action, working within the existing enterprise environments,and adhering to the highest enterprise-grade security and compliance standards. It is governed by configurable guardrails, complete audit trail and approval workflows.
More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. To learn more, visit atera.com.
What you'll do
Pod Leadership & Customer Ownership: Run the delivery pod as the single owner of the project plan and the customer relationship, driving alignment and execution across all workstreams.
Delivery & Governance: Lead complex enterprise AI deployments, managing project governance, RAID logs, change requests, UAT readiness, and hypercare.
Preconditions & Gates Management: Take full ownership of establishing and validating preconditions and delivery gates directly with the customer to ensure smooth project progression.
Escalation Management: Serve as the primary boundary for demanding day-to-day customer interactions, independently resolving issues and strategically deciding when and how to trigger executive-level escalations.
Client Success & Coordination: Partner with enterprise stakeholders, AI engineers, solution architects, and product teams to translate business requirements into scalable, high-performing workflow plans.
Requirements
Experience: 6+ years of professional project/program management experience in enterprise software, SaaS, or consulting-led delivery environments.
Enterprise Delivery: A proven track record of managing complex, cross-functional enterprise programs with multiple stakeholders, demanding clients, and fast-moving timelines.
Executive Communication: Excellent written and verbal communication skills, with the ability to effectively manage executive stakeholders and simplify technical discussions for business audiences.
Commercial Awareness: Comfortable managing scope, delivery risks, timelines, and change requests in enterprise engagements.
AI Fluency: Familiarity with AI platforms, LLM-based systems, intelligent automation, or the agentic AI landscape is highly preferred (but not a strict requirement).
Willingness to Travel: Ready to travel up to 15% for on-site customer engagements.
So…what’s so good about Atera?
At Atera, our offices are buzzing with the sounds of teamwork and bubbling with laughter and mutual empowerment. We’re a team driven by shared purpose and passion, fostering a culture of collaboration, transparency, winning as a team, and excellence. We’re passionate about pushing team members to take charge, give back to our community, and embrace a little competitive spirit. Atera’s dynamic environment supports learning, internal mobility, and curiosity, so there’s never a dull moment. Join us and let’s make things interesting!