We use PostHog and Clarity to improve the site, and Meta Pixel to measure page views and ad effectiveness. Usage data may include page addresses and browser identifiers. You can opt out of collection at any time. Details in the Privacy Policy
Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.
Requirements
You’ll thrive at MyHeritage if you’re:
A fast learner and problem-solver
Motivated, independent, and proactive
What we offer
At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have:
High salaries
A comprehensive benefits package
Flexibility in shifts
A fun, young working atmosphere
Nice to have
A fluent English speaker, additional languages are an
Experienced in sales or retention (telemarketing experience is