RealSense delivers industry-leading depth cameras and vision technology used in autonomous mobile robots, humanoids, access control, industrial automation, healthcare and more. With a mission to deliver world-class perception systems for Physical AI and safely integrate robotics and AI into everyday life, RealSense provides intelligent, secure, and reliable vision systems that help machines navigate and interact with the human world.
As a Customer Support Engineer at RealSense, you will join a full-cycle, Agile, geographically distributed product enablement team. You will work with a variety of cutting-edge technologies, including 2D and 3D data captured from our 3D cameras, as well as modules covering image processing, pattern recognition, video analytics, computer vision, and face analysis.
Your Responsibilities
Work directly with European customers to identify, classify, and reproduce technical issues
Respond to support tickets via the RealSense customer support portal
Help customers troubleshoot system-related issues
Collaborate closely with our R&D team to resolve and improve hardware, software, and firmware issues
Support pre-sales and post-sales activities, as well as customer events across Europe