We use PostHog and Clarity to improve the site, and Meta Pixel to measure page views and ad effectiveness. Usage data may include page addresses and browser identifiers. You can opt out of collection at any time. Details in the Privacy Policy
About Sett
Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only.
What you'll do
As Sett scales, our customer organization becomes one of the company’s most critical growth engines. We are now looking for a VP Customer Success to build and lead that engine. This is not a classic Customer Success role. Your mission is to ensure that Sett’s customers do not just like working with us - they understand the value, achieve measurable outcomes, expand over time, and trust Sett as a strategic partner.
Build the CS (partnerships growth) operating system - Design and run the core operating system for onboarding, customer health, renewals, and expansion
Own growth & retention - Drive NRR, renewals, and expansion based on real customer value and readiness
Build & lead the Customer Org - Scale and manage the customer org, develop leaders, and build a high-performing team
Drive data discipline - Make customer decisions data-driven across health, retention, and revenue
Own cross-functional customer execution - Align sales, product, and delivery teams around the customer journey and lead a strong customer-first mindset
Build the customer playbook - Define how customers succeed, grow, and deliver feedback into the product
Requirements
8–12+ years in Customer Success, Account Management, or post-sale revenue leadership
Strong experience in team management, including managing managers
Proven ownership of NRR, renewals, retention, and expansion
Experience building customer success / customer growth systems from a messy or founder-led stage
Strong track record in hiring, developing, and upgrading teams
Strong ability to design and implement processes, workflows, and operating systems that drive measurable outcomes
High data discipline: dashboards, metrics, inspection, and accountability
Experience working closely with Product, Sales, Finance, and executive teams
Excellent communication skills with the ability to be clear, direct, and aligned across stakeholders
Ability to operate in high-speed, ambiguous startup environments