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Junior Product Support Specialist at Guideline · Trevo
Seen long ago but refreshed recently — may be a repost
Trevo
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Job Description
About the role
Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions.
We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products
What you'll do
Manage client onboarding and ensure smooth, effective use
Investigate and resolve first and second-level technical incidents
Perform in-depth troubleshooting and identify underlying issues
Support customers through phone, email, and other communication channels
Work with R&D on system-level problems
Requirements
Strong technological skills and the ability to quickly learn and work with software systems
Clear and professional communication skills
Strong customer orientation and service mindset
This is a full-time position, 9:00–18:00.
The role is hybrid, offering flexible and convenient working hours.