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Technical Account Manager at Kanopy Security (Formerly Nokod) · Trevo
Join Kanopy Security, a cybersecurity company protecting enterprise data from the risks of citizen developers and the emerging AI workforce. Our platform helps organizations maintain full visibility, security and compliance in a world where software is created by citizen developers and the workforce is generating skills and sprawling AI agents.
We are looking for a technically skilled, customer-focused, and highly organized Technical Account Manager to support our enterprise customers throughout their journey - from the initial POC and onboarding to deployment, integration, ongoing adoption, and technical support.
What you'll do
Own the customer’s technical experience throughout the customer lifecycle.
Guide customers through POCs, integrations, onboarding, deployment, and ongoing production use.
Ensure the platform is properly configured, stable, and working effectively within each customer’s environment.
Serve as the primary point of contact for technical questions, issues, and requests.
Troubleshoot customer issues, perform initial technical analysis, and coordinate their resolution.
Translate customer-reported problems into clear, actionable requirements for R&D.
Triage, prioritize, document, and track customer issues in Jira through resolution.
Communicate progress, expectations, workarounds, and resolutions clearly and proactively.
How Success Will Be Measured
Customer satisfaction with the technical service and support they receive.
Successful and high-quality integrations and onboarding processes.
Platform stability and effective operation within customer environments.
Fast, accurate, and professional handling of technical issues.
Clear ownership and consistent follow-through until issues are resolved.
Quality of communication between customers, Product, and R&D.
Reduction in recurring technical problems and preventable customer friction.
Key Requirements
3+ years of experience in a customer-facing technical role, such as Technical Account Manager, Customer Success Engineer, Support Engineer, or Solutions Engineer.
Experience working with US-based enterprise customers.
Strong technical background in software development, cybersecurity, DevOps, or a related field.
Proven ability to investigate, troubleshoot, and manage complex technical issues.
Ability to translate customer problems into precise and actionable technical requirements.
Highly organized and detail-oriented, with strong ownership and follow-through.
Excellent written and verbal communication skills in English.
Experience with Jira or a similar issue-tracking platform.