We use PostHog and Clarity to improve the site, and Meta Pixel to measure page views and ad effectiveness. Usage data may include page addresses and browser identifiers. You can opt out of collection at any time. Details in the Privacy Policy
Spinomenal is a dynamic force in the online casino sector, bursting onto the scene in 2014. Renowned as one of the fastest-growing content creators in the iGaming industry, Spinomenal thrives on fostering creativity and collaboration. By nurturing an environment where employees excel through teamwork and communication, Spinomenal maintains a rapid pace of innovation and development. Our dedication to collective effort and shared vision has propelled us to deliver captivating, cutting-edge gaming experiences to players worldwide.
Spinomenal is looking for a Tier 2 Production Operations Specialist to join our team! In this role, you will serve as the primary technical escalation point for unresolved Tier 1 issues and manage complex system configurations across production environments. You will act as a key bridge between front-line support and our SRE, Studio QA, and Core Engineering teams to resolve API anomalies, configuration overrides, asset deployments, and player fraud investigations.
What you'll do
Act as the dedicated single point of escalation (second assignee) for unresolved Tier 1 help desk tickets.
Validate, troubleshoot, and route critical issues to Production, SRE, Studio, or Integration engineering teams according to formal escalation pathways.
Maintain clear communication channels, reflecting bug statuses, fixes, and root causes back to Tier 1 support and Account Managers.
Manage BackOffice settings, including full Client configurations, Roll outs, game settings, currency management matrices, and granular Client/game-level override logic.
Promotions configuration, currency exchange parameters and automated payout rules.
Inspect API requests (Game Launch, Get Games, Auth, Process/Transactions) and analyze application logs across all integrations using New Relic and Postman.
Manage static asset file hierarchies within AWS S3 and execute asset updates using Jenkins pipelines.
Conduct cross-integration player telemetry investigations for flags raised by clients or Account Managers.
Partner with Studio QA to investigate skin-level asset rendering issues and math-level game bugs reported by clients.
Requirements
2+ years of experience in Tier 2 Production Operations, Technical Application Support, or Integration Support (iGaming, Fintech, or high-volume B2B SaaS experience strongly preferred).
Proficiency in querying and tracing logs in New Relic and constructing/testing API payloads in Postman.
Hands-on experience in advanced web troubleshooting.
Strong understanding of API request/response flows (Auth, Game Launch, Transaction Processing) and multi-tenant admin configuration engines.
Demonstrated capability in data investigation, transaction tracing, and basic fraud pattern detection.
Exceptional technical communication skills with a proven track record of acting as a bridge between customer-facing teams and technical engineering units.