ServiceNow Application Engineer - Workflows Team

Zafran's ServiceNow application is on the ServiceNow Store and is how a large part of our enterprise customer base experiences our product day to day. It has been built and maintained by an external partner; we are bringing it in-house. You would be the first ServiceNow engineer at Zafran and the owner of that application end to end — architecture, roadmap, code, certification, releases, and customer escalations. This is a product engineering role, not a platform administration or consulting role. You are not implementing ServiceNow for internal users; you are shipping a certified commercial application that installs into instances you do not control, at organizations whose configurations and data volumes you cannot predict. The work is substantially independent, with real ownership over technical direction, and sits close to both our product team and our customers' security operations teams About Zafran: Our Mission: To stop the exploitation of vulnerabilities, everywhere. What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and utilizes Agentic Capabilities and your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited. Who's behind us: Zafran is backed by Menlo Ventures, Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We're one of the fastest-growing companies in the industry, scaling to meet demand from the world's most advanced, security-obsessed organizations. We're serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way! What You'll Own • Architecture, development, and maintenance of Zafran's scoped ServiceNow application • Integration between Zafran's platform and ServiceNow — data ingestion, correlation of findings to configuration items, remediation workflows, and bidirectional sync • Alignment with the Vulnerability Response / Unified Security Exposure Management data model, and the migration path as customers move onto USEM • The full ServiceNow Store certification cycle: building to certification requirements, passing security and performance review, maintaining design documentation, and shepherding each submission through the review process • Release currency — ServiceNow ships two major releases a year and requires supported apps to stay within the n-3 window. You own that calendar. • Versioning and upgrade paths: shipping new versions without breaking existing customers, including migration logic where the data model changes • Automated testing (ATF and beyond), source control, and release engineering for the application • Technical escalations from customers' ServiceNow administrators, and the technical side of pre-sales conversations when a prospect's ServiceNow team has hard questions • Transition and knowledge transfer from our current external development partner