We are looking for a skilled and passionate IT Engineer to join our IT team! If you have a strong service orientation, deep technical expertise across diverse environments (Windows & Mac), and the drive to take end-to-end ownership of endpoint management, security, and cutting-edge IT tools (including AI)- this is the place for you.
In This Role, You Will Be Responsible For
Primary responsibility is user support and service. Respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.
• Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
• Setup, install, and configure new computers, networks, and software (Windows and Mac).
• Responsible for the Onboarding and Offboarding processes in IL site (part of a team)
• Support Microsoft AD and 3rd party applications and platforms (Google Workspace, Office 365, Intune, Zoom etc.)
• Manage and support Windows and Mac endpoints using Microsoft Intune, including device enrollment, application deployment, configuration policies, and troubleshooting.
• Support hardware problems (printers, projectors, peripherals, etc.).
• Working with vendors (Orders, support, licensing)
• Create and follow standard IT procedures.
• Use AI tools to assist with troubleshooting, documentation, automation, and day-to-day IT tasks.
• Manage and maintain the IT ticketing system and support its day-to-day operation.
About You
• 2.5-5 years of proven experience in an IT Support or IT Engineer role (preferably in tech companies).
• Strong, proven experience supporting both Windows and Mac environments.
• Solid experience with Microsoft Intune (device configuration, app deployment, enrollment, and policies).
• Hands-on experience with Google Workspace, Active Directory, and Microsoft 365.
• Strong understanding of networking basics (Switches, VLANs, APs, VPNs) and security protocols (FW, EDR/XDR, DLP).
• Practical experience with AI tools and a drive to leverage them for IT automation, ticketing optimization, and workflow productivity.
• Knowledge of identity and access management (SSO, SAML, user provisioning) and SaaS administration (Slack, Zoom, DocuSign, etc.).
• Excellent communication skills, service-oriented mindset, and a proactive "get-things-done" approach.
• Fluent in English (both spoken and written).