<strong>About Us<br></strong>HiBob is a global HR platform used by more than 5,000 multinational companies, including Monzo, Dott, Kahoot, Fiverr, and Octopus Energy. Our intuitive, data-driven platform is built for how people work today: globally, remotely, and collaboratively. <br>Since 2015, we have achieved consecutive triple-digit year-over-year growth, powered by an exceptional team of Bobbers around the world.<br>Come and be you with usAt HiBob, we want you to bring all parts of yourself to work. We embrace diversity and encourage you to be your best self.<br><p dir="ltr"><br></p><strong>What will you do?<br></strong>We are looking for a Customer Experience Engineer to act as the highest technical authority, empowering our teams and supporting our customers in the most complex scenarios.<br>This role exists to ensure customers maximize the value of the HiBob platform by driving reliability, proactive technical ownership, and high-quality resolutions at scale. You will lead complex escalations, represent Customer Experience in deep engineering discussions, and design structured processes, debugging frameworks, and automation that accelerate resolution and prevent recurrence.<br>This is a builder’s role. You are expected to improve the system, not just operate within it. You will strengthen the bridge between Customer Experience and R&D and help shape a high-performing technical layer that elevates both our teams and the overall customer experience.