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Founded in 2002, AU10TIX is a global leader in AI-driven identity verification and management, protecting the world’s largest brands against advanced fraud. Our future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4–8 seconds, while staying ahead of emerging threats and evolving regulatory requirements.
What you'll do
Identifying, monitoring, troubleshooting, and resolving issues independently, while following the appropriate escalation procedures.
Responding to customer issues and inquiries in a timely manner, according to documented SLAs.
Providing reliable and professional technical assistance to our customers.
Developing a broad understanding of customer needs and providing effective support.
Monitoring systems and services to identify potential issues and ensure operational continuity.