Drive data driven change across our most critical customers
We are looking for an experienced Technical Account Manager (TAM) to become a trusted technical advisor for our Enterprise customers. A TAM is a technical leader in complex analytics implementation projects and leads technical strategy for our Strategic and Enterprise accounts. TAMs guide customers through strategic and technical decisions and are responsible for scoping technical initiatives, leading and executing according to Sisense's best practices, and directly contributing to successful project deliveries.
Why you should join our field engineering services team:
Sisense Field Engineering Services leads at the nexus of customer, product, and business impact. We lead our customers to successful deliveries, influence our product development, and grow our business through technology engagement. As a TAM on this team, you’ll be at that forefront, using your leadership and technical acumen to help customers derive immense value from our technology.
Sisense customers use our technology to empower insights for thousands of users with high value dashboards and their own compelling products. Our largest and most strategic customers have complex implementations spread across multiple client stakeholders and products. This is an opportunity to lead client engagements across a variety of modern data technologies, applications, having an impact on the biggest and most interesting product deliveries.
How you’ll ramp up:
By Day 30...
You will have a deep understanding of the Sisense technology and how Sisense customers can leverage our product to provide real value
You will start interacting with Sisense customers and getting to know their challenges
You will begin building dashboards and data models, configuring the product to ensure you have a foundational understanding of the technology
You will understand internal interactions, processes and tools required to be an effective TAM
By 60...
You will continue your shadowing sessions with customers and may begin contributing as a complementary TAM on accounts.
You will handle customer’s requests/tickets independently and begin leading engagements with close guidance
You’ll be exposed to a wider range of Sisense use cases
You’ll learn about your team’s customer base and begin meeting the people
By 60 days, you will have a well-rounded understanding of the Sisense customers and how they are leveraging our product
By 90...
You’ll own technical relationships with our elite customers
You will lead and guide customers to successful, stable and scalable solutions based on Sisense’s implementation best practices
You will partner with CS, Product, Engineering, Sales and our Support to offer the best advice to the customer
WHAT YOU’VE ACCOMPLISHED... SO FAR:
3-5 years of experience in a technical, customer facing role
You’ve assisted or led complex technical software implementations or managed services, ideally in the cloud, data warehouse, and/or business intelligence space.
You worked on the front lines with customers on a daily basis
You’ve troubleshooted technical issues with a customer on web meetings
You have an analytical mind and hands on experience with data tools like those in Business Intelligence, Database Management, Analytics, or Integration.
You’ve created and delivered customized technical presentations and demonstrations to technical and non-technical audiences of all levels from stakeholders to executive sponsors.