You're the first one watching production. When alerts fire, tickets come in, or a customer reaches out about something not working, it comes to you first. The role is shift-based as part of our 24/7 coverage and reports to the Support Team Lead.
It's hands-on. You triage what comes in, dig into logs, fix what you can fix, and pass the rest to whoever needs to see it next (Professional Services, Infrastructure, or R&D). The expectation isn't that you solve everything alone. It's that nothing falls through the cracks, and that when you do escalate, the person picking it up has what they need to keep going.
Good fit for someone early in their career who wants real production experience on a system that matters. Also a fit for people with a NOC, support, or sysadmin background who are looking for something with more weight than what they're doing now.
עיקרי התפקיד
Watch production health across customer sites and respond to alerts as they fire
Take inbound customer tickets. Triage them, investigate, resolve what you can, escalate cleanly when you can't.
Run first-pass investigation: logs, metrics, reproducing the issue, narrowing the cause before handing off
Stay in touch with the customer through the whole thing. Confirm you've got it, set expectations, keep them updated, close the loop.