Eitan Medical is a fast-growing global medical device and software solutions company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home.
Purpose of the Position:
The Director of Clinical Operations is a senior leadership role responsible for planning, implementing, and evaluating all clinical services to include education, training, quality improvement, patient safety and regulatory compliance. They will utilize a clinical lens to provide visionary leadership and strategic planning to ensure excellence is embedded across the continuum of care – from the hospital to the home.
What you'll do
Provide overall coordination, support, and guidance to clinical team members to enhance knowledge sharing and improve efficiencies across various markets and territories.
Collaborate with clinical team members to develop effective training and implementation plans that optimize workflows and provide a positive customer experience.
Oversee clinical project management and process improvement by estimating and allocating resources, developing attainable timelines, and establishing accountability through project completion.
Co-develop budgets and financial oversight of clinical operations to ensure ROI.
Determine and ensure accountability of meeting clinical operation KPI’s.
Serve as a liaison and collaborate with cross functional teams to include training, regulatory, complaints and quality to ensure adherence to compliance requirements.
Partner with marketing to ensure accurate clinical translation in all training and customer facing materials.
Collaborate with regional sales managers to secure an effective implementation handoff to the clinical team.
Coordinate and oversee new employee onboarding to include ongoing support and identification of training needs.
Collaborate with the executive leadership team to determine the need for clinical representation on new business initiatives.
Keep abreast of the standards of practice and ensure evidenced based research is clinically translated throughout the entire product development continuum.
Serve as a subject matter expert on all products and solutions representing Eitan Medical as a global leader at infusion industry events.
Demonstrate forward-thinking by providing strategic direction towards evolving markets within the specialty practice of infusion therapy.
Provide effective coaching, mentoring and professional development opportunities for all clinical team members to ensure continued growth and success.
Reporting Relationships:
Position reports to General Manager - EMNA
Requirements
Education: Advanced degree in healthcare required.
Minimum 10 years of healthcare experience providing safe, effective care across multiple disciplines.
Certified RN with updated requirements and appropriate licenses
Minimum 3 years of experience demonstrating successful management of clinical teams across multiple disciplines.
Experience working with PC based applications (Windows, Word, Excel, and PowerPoint) is required.
Previous experience collaborating with senior executives and stakeholders.
Medical device or infusion pump background strongly preferrred
Strong understanding of standards of practice and regulations in the infusion industry.
Proficient in company-wide project management to include superior organizational skills.
Proficient in strategic thinking to include effective negotiating and influencing.
Professional written and verbal communication skills to include presenting to large audiences.
Excellent interpersonal skills with the ability to effectively engage with customers and team members from all markets on a global scale.
Travel 20-40%
External Interface:
Executive team members from industry leading healthcare organizations
Executive team members from governing, accreditation and credentialing organizations
Key opinion leaders from a variety of healthcare organizations