Job Description
Job Title
Operations Support Engineer
Department
M&MS
Position Type
Full-time
Job Location
Bangalore
Shift Timings
24*7
Work Mode
Work from office
Industry Type
Telecom
Why Us?
MACH is an innovator and leader in global monetization solutions. Their software optimizes and orchestrates critical inter-carrier business processes including data and financial clearing, network roaming, real-time campaign management, and interconnect solutions. MACH creates transformative communications solutions for today, tomorrow, and beyond, bridging wholesale and inter-carrier connectivity with roaming and clearing.
Collaboration and Innovation are at MACH’s core. Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values:
Open collaboration
Driving innovation
Customer commitment
Growth mindset
Deliver results
Please visit our website to know more about us - https://mach.com/
A Day in the Life of an Operations Support Engineer:
The candidate will analyze and manage incidents identified either through standard monitoring or external customer requests, following the company’s established processes.
So, how are we going to keep you busy?
Responding to customer requests through the ticketing system or email.
Monitoring the organization’s infrastructure and applications using monitoring tools and email notifications.
Providing first-level support by acknowledging and addressing customer requests.
Timely escalating alarms and issues to the next level of support.
Generating reports and keeping stakeholders updated with relevant information.
What will make you eligible for this role?
Bachelor of Engineering in Electronics or Computer Engineering (or) Bachelor of Computer Applications
Nice to have
0-1 year of relevant experience in telecom/IT industry.
What will make you the best-fit for this role?
Linux – Basic/Intermediate Level (CLI)
SQL – Intermediate Level
Knowledge of Database– SQL, ORACLE
Basic Knowledge of Telecom (GSM, Mobile Networks)
0-1 year experience as a Tier 1/Tier 2 support engineer
Basic Operating system, MS Office Application knowledge.
The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.
In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.