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Paragon is on a mission to transform the world of cyber intelligence.
Based in Tel Aviv, our innovative team is made up of top-tier talent who are passionate about making an impact. At Paragon, you’ll find the freedom to think boldly, collaborate with purpose, and grow alongside a team united by a shared mission striving for excellence, and always looking out for one another.
We are looking for a proficient and highly-skilled Account Manager to join our team.
What you'll do
Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts
Representing the company at customer accounts and voicing customers’ needs internally
Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
Own responsibly on invoice payments, renewals, contractual changes
Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
Identify up-sell opportunities and communicate them to the relevant business line owner
Facilitate and support up-sell processes
Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Maintain all information on customer activity
Requirements
5+ years of previous proven experience as an Account manager, Client Executive - Must
Experience working closely with clients, working with a limited number of clients and accompanying them on a daily basis
Experience working with governmental organizations in the security/intelligence/cyber domain OR equivalent experience in one of the intelligence organizations.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
Ability to work in a multicultural environment
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Strong interpersonal skills, people person
Excellent proficiency in English, both verbally and in writing
Motivation, flexibility, proactiveness, ability to work independently and as a part of a team