Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye's whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.
Life at Faye
At Faye, every day is a journey. Whether you're building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore — made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we've accomplished what others in the travel insurance industry only dream of — and we're just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.
What you'll do
Support and lead our security programs, both internal and with 3rd party vendors.
Lead incident response simulations and continuous vulnerability remediation efforts, optimizing our observability and alerting frameworks.
Support the design and maintenance of resilient, scalable cloud infrastructure, ensuring security is baked into the foundation.
Work closely with company leadership to ensure adoption of security best practices.
Work closely with R&D teams to help them shift security testing left into the early phases of development.
Monitor, detect, and respond to security alerts and infrastructure anomalies, optimizing our logging, tracing, and alerting frameworks.
Conduct regular reviews of security tools and infrastructure such as endpoint security, malware detection, firewall logs, and the like.
Collaborate with our CISO to implement and automate controls supporting fintech/insurtech compliance and data privacy standards (PII protection, SOC2).
Requirements
We're looking for a Security Operations (SecOps) specialist to take ownership of our security infrastructure and operations as we scale. In this hands-on, high-impact role, you’ll play a crucial role in managing the infrastructure, services and service providers that help keep Faye secure from outside attacks and insider threats, along with managing our information compliance programs.
4+ years experience working in an Incident Response/Cyber Security Operations Center (in-house or outsourced) creating, escalating, and managing security incidents and creating incident reports or 4+ years in either a SecOps or DevSecOps role.
Proficient in at least one scripting language (Python, Bash, or Node.js) to build security guardrails and automate manual processes.
3+ years working with security tools including SIEM, Analytics & Intelligence, Intrusion Detection, Malware Detection, Data Loss Protection, and Identity & Access Management.
Experience managing low to high-risk cybersecurity events, alerts, and incidents with event monitoring, analysis, and escalation.
A builder’s mindset: You aren't just identifying vulnerabilities; you are designing the automated fixes, guardrails, and processes that prevent them from recurring.