📊We're Hiring: Account Director
Experience: 4+ years
Location: Open to US-Based Candidates
Work Setup: Remote (US Only)
Role Overview
Novalink Solutions is looking for an Account Director to lead key client relationships, manage delivery teams, and drive enterprise account growth. This role requires extensive clientele experience in the IT staffing sector, proven team management capabilities, and practical knowledge of employment immigration processes to effectively support and advise our diverse, deployed workforce and clients.
Requirements
Experience: 4+ years in senior account management, client strategy, or key account roles—specifically within recruitment, IT staffing, or professional services.
Clientele Experience: Proven track record in managing, retaining, and expanding enterprise-level client accounts within the IT staffing or tech services sector.
Team Management & Leadership: Demonstrated experience leading, mentoring, and managing delivery and account management teams, with the ability to motivate performance in a fast-paced environment.
Immigration Knowledge & Experience: Practical, hands-on experience with U.S. employment visa processes (e.g., H-1B, OPT/STEM OPT, TN, Green Cards) and candidate immigration workflows within IT staffing.
Strong Communication Skills: Exceptional written, verbal, and executive-level presentation skills with the ability to interact effectively with C-suite stakeholders and internal teams.
Analytical Abilities & KPI Tracking: Strong analytical skills to assess account health, track performance metrics/KPIs, and drive revenue forecasting.
Nice to have
Industry Experience: Direct background in IT Staffing, Technology Services, or Professional Services.
CRM & Reporting Tools: Proficiency with CRM platforms (e.g., Zoho CRM) and performance analytics/reporting dashboards.
Education: Master’s in Business Administration (MBA), Management, or a related field preferred (Bachelor’s degree required).
Problem-Solving & Escalation Management: Proven ability to act as a primary escalation point, swiftly resolving complex client, operational, or visa-related issues.
Business Development Acumen: Experience acquiring new business, expanding client accounts through upselling/cross-selling, and closing strategic opportunities.
Project Management: Ability to oversee multiple high-value client accounts and concurrent projects without sacrificing quality or delivery deadlines.