We are seeking a Customer Service & Back Office Shift Manager to take a key role in leading our team and managing day-to-day Customer Service and Back Office operations.
This role is ideal for an experienced team leader with a strong customer and operational mindset, excellent communication skills, and the motivation to learn and grow in a dynamic financial environment.
What you'll do
Lead and manage the Customer Service & Back Office team during the shift.
Provide professional guidance and support to team members while monitoring service and operational quality.
Handle complex customer inquiries, escalations, and managerial-level conversations.
Oversee customer onboarding, deposits, financial requests, and document verification processes.
Ensure activities are performed according to company procedures and regulatory requirements.
Collaborate with teams across Atrade and the global AvaTrade Group, including Trading, Operations, and technical teams.
Identify operational issues and take ownership through resolution.
Requirements
Strong communication skills in English – required.
Strong leadership, communication, and decision-making skills.
High customer-service orientation, attention to detail, and a fast-learning mindset.
Ability to multitask and perform effectively in a dynamic environment.
Nice to have
Previous experience in team leadership, shift management, or a similar role – a strong
Previous customer service experience – a strong
Experience in Back Office, financial services, banking, FinTech, or trading – an