A fast-growing AI-driven technology company is looking for a Customer Experience Specialist. The role combines client-facing work with technical and operational responsibilities, including onboarding, workshops, ongoing support, and account management. You will work closely with clients, guide them through the platform, troubleshoot issues, and collaborate with internal R&D and Product teams. The ideal candidate is organized, proactive, client-oriented, and curious about AI and technology.
What you'll do
Manage a portfolio of clients from onboarding through ongoing support
Lead client meetings, workshops, and recurring syncs
Guide clients through the platform, troubleshoot issues, and test outputs
Collaborate with R&D and Product teams on client feedback and improvements
Identify client needs and ensure a high-quality customer experience
Requirements
1–3 years of experience in Customer Success, Account Management, or a client-facing tech role
Excellent written and spoken English and Hebrew
Strong communication, organizational, and problem-solving skills
Ability to manage multiple clients and priorities independently
Technical curiosity and genuine interest in AI and technology
Proactive, hands-on mindset and ability to thrive in a fast-paced startup environment
Nice to have
Gaming industry or game art experience
Familiarity with AI tools such as Stable Diffusion, Flux, Midjourney, or similar platforms