IT Manager

Description We're looking for an IT Manager to lead and own IT operations and security across the company. It's a broad, global role, spanning four sites in Israel and the US, that covers everything from user and device management to vendor processes and security operations, with plenty of room to build and shape the function as we grow. This is a rare opportunity to own an entire function in a growing company. You’ll be the person everyone knows, relies on, and trusts. Full decision-making authority, direct exposure to leadership, and a wide-open field to build, processes, infrastructure, and eventually a team. If you thrive on breadth, ownership, and being central to how a company operates, this is your playground. About Us Bounce is a fintech startup revolutionizing debt management for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved. With a team based in Tel Aviv and New York, we have been growing rapidly, supporting hundreds of thousands of consumers on their journey to financial resilience and building partnerships with top creditors and fintech companies. How You’ll Spend Your Time Own IT operations globally - manage user accounts, devices, and office IT infrastructure across Israel and US sites. Handle onboarding/offboarding workflows, device management (MDM), and day-to-day help desk support. Manage vendors and subscriptions - build and run vendor assessment and procurement processes in collaboration with Compliance and Finance. Control enterprise SaaS subscriptions and evaluate new tools. Lead security operations - oversee SOC, audit logging, vendor risk assessments, and security questionnaires for sales prospects. Work alongside Compliance and the CTO to maintain and improve the company’s security posture. Drive process and structure - build the workflows, documentation, and policies that turn a reactive IT function into a proactive one. Communicate with leadership - present security priorities, budget requests, and risk assessments to executives. Prioritize pragmatically and build buy-in across the organization. Drive growth - think strategically about how IT scales with the company, and take ownership of building the team and resources needed over time. Requirements 5+ years of hands-on IT experience, ideally in a startup or a small IT team that covered the full scope - user management, devices, infrastructure, help desk, and admin Solid understanding of security operations - SOC, compliance frameworks (SOC 2 or similar), audit processes, and vendor risk assessments Experience managing vendors and SaaS subscriptions at an organizational level Experience supporting multiple sites/locations across geographies Strong communication skills - ability to translate technical priorities into business language for non-technical stakeholders Self-directed - comfortable being the sole professional authority in your domain, operating with high autonomy Willingness to be hands-on - from help desk support to cable runs, especially in the first 1-2 years Strong English (spoken and written) Willingness to travel to the US periodically Nice to Have Experience building or managing a small IT team Experience setting up new office sites from scratch Background in fintech or a regulated industry Familiarity with AI tools and openness to integrating them into workflows