Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview
Genesys is seeking an early-career, motivated Enterprise Applications Developer to support the development, configuration, and enhancement of Salesforce applications within our Quote-to-Cash ecosystem. This role will contribute to Salesforce solutions that support quoting, order management, product configuration, asset management, and integrations with downstream billing and revenue systems.
As part of the Enterprise Applications team, you will work closely with senior developers, Technical Leads, Product Owners, Business Systems Analysts, and QA to deliver reliable, scalable, and well-tested Salesforce capabilities. This is a hands-on development role suited for someone with foundational Salesforce experience, strong ownership and accountability, curiosity, and a desire to grow in enterprise systems delivery.
Success in this role requires strong technical fundamentals, attention to detail, willingness to learn, and the ability to work collaboratively in a fast-paced, cross-functional environment.
What you'll do
Develop, configure, and support Salesforce solutions using Apex, SOQL, Salesforce Flows, validation rules, custom objects, and Lightning Web Components (LWC) under guidance from senior developers and Technical Leads.
Take ownership of assigned deliverables, demonstrating accountability for delivering high-quality solutions within agreed timelines.
Assist in translating business requirements and user stories into technical tasks, configuration changes, and development deliverables.
Support enhancements across Salesforce capabilities related to Quote-to-Cash, quoting, order management, assets, renewals, and related business processes.
Participate in unit testing, peer reviews, defect resolution, and release validation to ensure quality and reliability of delivered solutions.
Troubleshoot Salesforce issues, including configuration defects, data issues, flow errors, permission issues, and integration-related errors.
Support integration-related development and issue analysis between Salesforce and downstream systems such as Zuora, Workday, ServiceNow, and middleware platforms.
Maintain technical documentation, including configuration notes, data mappings, design details, and deployment steps.
Collaborate with QA to validate expected behavior, reproduce defects, and confirm fixes across environments.
Follow established development standards, release processes, change controls, and security guidelines.
Continuously build Salesforce platform expertise, demonstrate a proactive learning mindset, and contribute ideas for improving system quality, maintainability, and operational efficiency.
Requirements
2–5 years of experience in Salesforce development, configuration, or enterprise application development.
Hands-on experience with Apex, SOQL, Salesforce Flows, validation rules, custom objects, and basic Salesforce configuration.
Foundational understanding of the Salesforce data model, security model, profiles, permission sets, and role hierarchy.
Experience supporting or developing in a structured software delivery lifecycle, including requirements review, build, test, and deployment.
Ability to troubleshoot issues using debug logs, error messages, data analysis, and collaboration with senior technical resources.
Strong analytical and problem-solving skills, with attention to detail, curiosity, and willingness to investigate issues thoroughly.
Demonstrated ownership and accountability in delivering software solutions and resolving technical issues.
Ability to work effectively with cross-functional teams, including Product Owners, Business Systems Analysts, QA, and other developers.
Good written and verbal communication skills, with the ability to ask clarifying questions and document work clearly.
Nice to have
Exposure to Salesforce CPQ, Revenue Cloud, or Quote-to-Cash processes.
Experience with Lightning Web Components (LWC).
Familiarity with Salesforce integrations, REST/SOAP APIs, middleware, or asynchronous processing.
Exposure to Zuora Billing, Workday, ServiceNow, or other enterprise SaaS platforms.
Experience using GitHub, CI/CD pipelines, deployment tools, or version control practices.
Salesforce certification such as Platform Developer I, Administrator, or App Builder is a plus.
Experience working in Agile delivery teams with Jira, sprint planning, backlog refinement, and defect management.
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.