Own the end-to-end post-sales customer journey for a portfolio of B2B customers.
Lead customer onboarding, implementation, and training to ensure successful product adoption.
Build trusted relationships with key stakeholders and conduct regular business reviews.
Drive product adoption, customer satisfaction, retention, and long-term success.
Proactively identify risks, resolve customer challenges, and act as the customer's advocate.
Identify expansion opportunities and partner with Sales on upsell and cross-sell initiatives.
Collaborate with Product and R&D to translate customer feedback into product improvements.

2+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role.
Proven experience leading customer onboarding, implementations, or product rollouts.
Strong relationship management, communication, and presentation skills.
Ability to manage multiple customers and projects simultaneously.
Customer-first mindset with strong problem-solving and project management skills.
Experience working with CRM systems.