The Support Development Team builds and maintains internal applications that help Support Engineers work more effectively - automating repetitive tasks, streamlining workflows, and translating operational challenges into scalable technical solutions. As a Software Engineer on this team, you will own tools end-to-end, working closely with Support teams to understand their needs and deliver impactful solutions. The team's primary language is Python, with Go used on selected projects, Kubernetes-based infrastructure, and occasional frontend work in NextJS.
What you'll do
Develop and maintain Python-based tools that enhance the efficiency and workflow of Support Engineers
Work directly with Support Engineers to understand their challenges and translate them into actionable technical solutions
Identify and integrate improvements into the existing tool ecosystem, continuously seeking modernization opportunities
Troubleshoot tool-related issues and ensure minimal downtime for internal users
Write and maintain clear documentation to support scalability, onboarding, and knowledge sharing
Explore emerging technologies and propose innovative approaches to improve team solutions
Contribute to Go-based projects and work within Kubernetes-based infrastructure as part of ongoing modernization
Requirements
3+ years of hands-on Python development with a strong understanding of best practices and software design principles
Experience with a Python web framework - Django, Flask or FastAPI
Strong fundamentals with the ability to read, debug, and pick up unfamiliar languages and codebases independently
Comfortable working in Linux environments, including shell scripting, system operations, and troubleshooting
Strong analytical, problem-solving, and organizational skills
Clear communication and collaboration skills - this role works closely with non-technical stakeholders
Hands-on experience with AI-assisted development tools (Claude Code, Copilot, Cursor, or similar)
Nice to have
Experience with Go, or a strong interest in picking it up
Hands-on familiarity with Kubernetes - deployments, services, and troubleshooting (EKS experience a plus)
Familiarity with frontend development frameworks, specifically NextJS or other React based frameworks
Cloud environment experience, with AWS being a strong advantage
Knowledge of system-level topics such as storage and networking
About Infinidat
Infinidat’s enterprise storage portfolio provides global Fortune 500 enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat’s acclaimed InfuzeOS is the one of the most flexible and complete enterprise software-defined storage architectures in the industry. We recently announced powerful enhancements, an extensive expansion, and the dynamic evolution of our award-winning G4 enterprise cyber and AI storage solutions!
Not only did Infinidat win over 40 awards in 2025, but was named a Gartner® Peer Insights™ Voice of the Customer Award for Primary Storage for the 7th time!