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Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.
This role is part of the Product Management team in Global Sales and Service technology and as a Digital Product Analyst you will support some of our important products and technology initiatives and priorities. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention.
What you'll do
Bring product priorities to life through a clear articulation of a user’s journey, behaviours, needs, and pain points.
Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live.
Collaborate with internal business teams to obtain and prioritize analytic requirements and communicate required data models for enhancements to IT teams.
Articulate and able to explain and help clarify complex product issues to different audiences and leadership levels.
Focus on gathering advanced understanding of multiple data structures, sources, and tools to guide business partners in the development of services analytics and reporting systems, which may include data visualization, business intelligence, or new data collection and accessibility.
Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends.
Equip service teams with access to relevant data, reports, and dashboards to manage their territory effectively and act on service delivery processes that drive increased Client Engagement thereby leading to retention.
Continually look for ways to improve regular delivery of standard analysis/reporting through automation, streamlining, and migration to self-serve platforms.
Enhance our capability to analyze and “make sense” of large sets of data and translate findings in a visually appealing manner that tell a story and help us make better data driven decisions.
Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards
Deliver all assignment work within quality standards and on time, often within stipulated timelines.
Collaborate with team to update existing training content and/or create new training content.
Bachelor’s degree is required. Masters or advanced degree a plus
2-3 years of experience in product analytics, business analytics, data analytics or related discipline
Ability to translate data into clear business insights and recommendations
Strong analytics skills and ability to break down complex problem.
Proficiency on working with Excel and SQL
Agile ability to anticipate need, be responsive and adapt to change
Strong interpersonal and relationship skills, ability to influence decisions and gain consensus
Experience working in cross-functional Agile/product development environments
Ability to work effectively on multiple projects at the same time.
Knowledge of Salesforce reporting/Tableau CRM is a plus.
Knowledge of Python is a plus.
Competitive salary, generous paid time off policy, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more.
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
#LI-MP4 #GSSO
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Job Requisition ID:114564
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