Senior Associate, Network Support

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible. If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today! Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Minimal 5 years experiances on Network infrastructure Performed monitoring and observability implementation using tools such as Zabbix and SolarWinds, including metrics collection (CPU, memory, interface traffic, BGP status, VPN tunnels), log monitoring, and alerting configuration to minimize false positives Ensured end-to-end network visibility by integrating SNMP, NetFlow, and Syslog from multi-vendor devices (such as Fortinet, Cisco, Juniper) Monitored key service indicators such as latency, packet loss, jitter, error rate, and availability to support reliability objectives Managed incident response and troubleshooting for network issues including link failures, high latency, VPN instability, and BGP flapping Handled alerts from monitoring systems, performed root cause analysis (RCA), and escalated issues to relevant teams (Data Center, ISP, vendors) Conducted capacity planning and performance analysis based on traffic trends, bandwidth utilization, firewall resource usage, and session metrics Utilized monitoring tools (such as Zabbix graphs, SolarWinds NetFlow Analyzer) to forecast infrastructure scaling needs and prevent potential bottlenecks Applied data-driven decision making to optimize network performance and resource allocation Developed and implemented automation to improve operational efficiency, including configuration backup, health checks, and device provisioning Integrated monitoring systems with APIs and scripting (Python/Bash) to enable automated response and proactive issue detection Implemented automated workflows such as interface failure detection and failover validation Designed and managed high availability network architecture including SD-WAN, BGP failover, and dual ISP configurations Ensured seamless failover performance with minimal packet loss through continuous monitoring and validation Performed failure simulation and basic chaos testing to validate network resilience Enhanced network observability by correlating data from SNMP, NetFlow, and log sources to detect anomalies and unusual traffic patterns Improved visibility into network behavior for proactive issue identification and faster troubleshooting Assisted in network-related configurations such as routing paths, firewall rules, and load balancing Location: Cilegon Certificate : minimal AWS cloud practitioner, Azure fundamental, Comptia network+, 365 fundamental and product licenses (Juniper, Ruckus, Fortinet, Cisco, InfoBlox) will be advantages Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.