Open much longer than usual for this role — may be a talent pool
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Job description
About the role
Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.
What you'll do
Handle both customer-facing and deep technical support questions from Bringg's enterprise customers
Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms
Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation
Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging
Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports
Own production incidents end-to-end, including communicating status to internal and external stakeholders
Validate fixes through functional testing before they go back to customers
Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current
What You Bringg
Requirements
2+ years of experience in L2 or L3 technical or application support
Proven experience using SQL at an intermediate level
Proven track record working with REST APIs
Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues
High level of English (a must!) with both strong written and oral communication skills
Nice to have
Experience with providing technical and application support for Web & Mobile platforms
BS degree in Computer Science or related technical field
Customer-facing experience
Experience working in operationally critical environments in high-pressure situations
Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)
We care about our people!
Here's a glimpse of our benefit package:
Home office setup: $500 home office equipment allowance
Meal allowance: $100 monthly meal allowance
Hybrid work: flexible hybrid work from home or office
20 days parental (non-birth) leave
2 vacation days + $250 gift when getting married
A vacation day on your birthday
Wellness budget: $100 monthly budget for wellness or a sports activity of your choice
Health insurance provided after completing the trial period
Support team members receive 2 extra days off per year, which can be taken at a time that works best for you