RADCOM is a global leader in AI-native assurance and analytics solutions for telecom operators. Our innovative platform helps service providers optimize network performance, enhance customer experience, and accelerate their 5G transformation.
We are looking for an experienced Technical Account Manager to join our team and take ownership of customer success for strategic accounts. In this role, you will lead post-sales delivery activities, manage customer projects end-to-end, collaborate with cross-functional teams, and build strong customer relationships to ensure successful deployments, operational excellence, and long-term business growth.
What you'll do
Own overall responsibility for customer satisfaction.
Own all post-sales delivery (projects and support) for designated accounts, ensuring revenue recognition.
Lead projects end-to-end - from concept through design and implementation - coordinating partners for on-time, on-budget, quality delivery.
Build detailed work plans, schedules, estimates, tracking and status reports; manage priorities across customer activities.