Account Manager Nordic Desk

Description About eToro eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here. We're looking for a highly motivated Account Manager to join our Nordic Desk and deliver an outstanding client experience. What will you be doing? Build and maintain relationships with Dutch-speaking clients Support clients through phone, email, Teams, WhatsApp, and other communication channels Identify clients' needs and provide tailored solutions Promote relevant products and services while delivering exceptional customer experience Handle client inquiries and complex cases efficiently Contribute to the team's growth and overall business objectives Requirements Native-level Dutch - Must High level of English - Must 3+ years of experience in a client service role. Highly motivated with a strong desire to succeed Customer- and sales-oriented, with excellent relationship-building skills Excellent communication skills across multiple channels, including phone, Microsoft Teams, email, and WhatsApp Strong ability to adapt communication style to different client profiles and situations Experience or knowledge of financial markets, investing, or cryptocurrencies - Advantage AI proficiency - comfortable using AI tools to improve productivity, automate routine tasks, and enhance client communication Well-organized, proactive, and able to prioritize in a fast-paced environment Team player with a positive attitude and strong learning mindset This position is a full-time position working Mon-Fri in Israel (Hybrid)