We are seeking a proactive and detail-oriented Office Manager and Customer Care Support professional to join our team in Dreieich, Germany. In this role, you will ensure the smooth day-to-day operation of the office, provide administrative support to local teams, and manage customer invoicing and accounts receivable activities.
You will act as a key point of contact for local administrative matters while ensuring accurate invoicing, payment tracking, and timely collection of outstanding balances.
Main duties and responsibilities
Manage all office administration activities for the Dreieich office.
Provide administrative support to local teams and assist with local and global initiatives.
Coordinate company vehicle and mobile phone administration.
Act as the main point of contact for local administrative matters, supporting both corporate and EMEA management.
Respond to customer inquiries and requests related to invoices and payments.
Issue customer invoices in a timely and accurate manner.
Monitor and reconcile accounts receivable balances.
Follow up on overdue payments and coordinate collection activities.
Prepare payment reminders and dunning notices.
Collaborate with Sales and Service teams to resolve billing discrepancies and disputes.
Maintain accurate customer account records and prepare periodic AR reports.
Requirements
Fluent in German and English (mandatory).
Minimum 3 years of experience in office administration, finance administration, accounts receivable or a similar role.
Strong organizational skills and attention to detail.
Reliable, proactive and able to manage multiple priorities.
Excellent interpersonal and communication skills.
Strong team player with a collaborative approach.
Customer-oriented mindset with a professional and service-focused attitude.