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Technical Customer Support-Tier1 at Wint Water Intelligence · Trevo
We're seeking a 24/7 Technical Customer Support -Tier 1 to join our thriving start-up. This role offers a unique opportunity to work 4-5 shifts a week across three shifts-morning, evening, and nights-providing exceptional customer support. In your day-to-day tasks, you'll engage with a diverse range of customer inquiries, applying your analytical and problem-solving skills to ensure their needs are met effectively.
What you'll do
Function as the primary customer contact for all incoming and assigned customer cases by providing technical support via phone, email, or other methods
Escalate customer issues, and request assistance as appropriate.
Monitor the global “Leak Dashboard”, contacting customers proactively to alert them about events detected by the system
Address customers’ requests at all stages of engagement
Acquire, maintain, and expand knowledge of WINT products, current support policies, and methods of support delivery, to quickly provide technically accurate and complete solutions
Requirements
Hebrew and English at a native language level – MUST
Customer support orientation with high analytical capabilities
Strong interpersonal skills necessary to interact with customers
Strong problem-solving skills
Ability to work independently and as part of a team.
Ability to manage multiple competing priorities, and work effectively under pressure
Available to work from home or office.
Flexible availability for a variety of shifts including mornings, evenings, nights, weekends, and holidays.