Lead SRE / Platform Engineer - APP/PROD Support
Job Summary / About the Role
AT&T is looking for a Lead SRE / Platform Engineer to own the technical direction, reliability roadmap, and platform governance for enterprise integration, messaging, and event-driven ecosystems. This is the senior-most IC role in the support organization: the candidate is the final technical escalation point for high-severity incidents, mentors Tier 2 and Tier 3 engineers, and drives cross-team architecture and reliability decisions that shape how the platform evolves.
What you'll do
Own end-to-end platform reliability strategy for availability, resilience, latency, and operational efficiency across the support organization.
Serve as the final technical escalation and decision-making authority for high-severity/complex incidents, driving resolution and post-incident reliability improvements.
Provide technical leadership and mentoring to Tier 2 and Tier 3 engineers, including skill development, code/config review, and troubleshooting coaching.
Drive DevOps and automation strategy including Golden Image improvements and support automation use cases across teams.
Define and enforce GitHub Actions pipelines and CI/CD reliability standards platform-wide.
Lead JFROG Helm chart automation and JFROG images/ACR migration initiatives.
Own microservices deployment enablement strategy and platform/tooling upgrade roadmap.
Own and govern monitoring, alerting, observability, and logging stack architecture:
Prometheus, AlertManager, Grafana, Azure Monitor, Thanos, OpenSearch, FluentBit, and related tools.
Own health-check framework strategy including Airflow health-check requirements.
Partner with architecture and delivery leadership on reliability, scalability, and platform evolution decisions.
Own cloud infrastructure governance: creation, maintenance, access controls, and policy enforcement.
Own capacity planning, DR planning/exercises, and platform best-practice documentation sign-off.
Own cost management governance, role enforcement, and license management decisions.
Set and maintain SOP standards for alerts and incident patterns across Tier 1-3.
Requirements
10+ years of experience in SRE, platform engineering, DevOps, or advanced production support roles, including demonstrated technical leadership.
Proven experience mentoring or technically leading engineers, with the ability to set standards and review the work of others.
Deep hands-on expertise with Kubernetes, especially Azure Kubernetes Service (AKS), and cloud-native platform operations at scale.
Advanced experience with CI/CD engineering and GitHub Actions, including defining organization-wide standards.
Deep observability experience with Prometheus/Grafana/AlertManager and logging stacks, including architecture-level ownership.
Strong Python automation scripting skills for reliability engineering, platform tooling, and operational toil reduction.
End-user proficiency with AI-assisted productivity and operations tools for incident analysis, troubleshooting acceleration, and documentation support (AI/ML model development is not required).
Familiarity with Java, React, and Spring Boot based services for production troubleshooting and stability improvements (not a feature-development role).
Strong hands-on experience with the mandated streaming stack, including enterprise operational depth in Confluent Kafka, Confluent Cloud, and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
Experience owning governance controls: access management, role enforcement, and separation of duties.
Proven track record leading high-severity incident response and driving post-incident reliability improvement programs.
Strong stakeholder communication skills to represent platform reliability decisions to architecture and leadership audiences.
Good-to-Have / Nice-to-Have
Postgres performance and reliability operations.
Telecom-scale high-availability systems experience.
Prior people-management or formal team-lead experience.
What We Offer
Highest IC-level ownership over platform reliability strategy and standards.
Direct influence on architecture, governance, and cross-team technical decisions.
Mentorship scope across Tier 2 and Tier 3 engineering teams.
Enterprise-scale impact across observability, automation, and resilience engineering.
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.