Description
About the role
We are seeking a highly skilled Payment Operations Analyst to join our team. This role involves monitoring and reconciling transactions, analyzing payment data using SQL and BI tools, and troubleshooting payment issues to ensure smooth operations. You will work closely with finance, customer support, and product teams to optimize workflows and improve efficiency. A strong understanding of payment processing, attention to detail, and problem-solving skills are essential. Experience with automation and AI tools is a plus.
Responsibilities
● Data Analysis: Utilize SQL to analyze, manipulate, and manage data effectively.
● Troubleshooting: Identify and resolve integration issues promptly to minimize downtime.
● Transaction Monitoring & Reconciliation: Ensure accurate processing, tracking, and reconciliation of payments while troubleshooting and resolving issues efficiently.
Requirements
● 1+ year of relevant experience.
● Education: Bachelor’s degree in Economics, Statistics, Engineering/Industrial management or a related field, or equivalent military experience.
● Proficiency in SQL and experience with relational databases.
● Strong problem-solving skills and attention to detail.
● Excellent communication skills, both verbal and written.
● Ability to work independently and collaborate effectively within a team.
Preferred Qualifications:
● Experience in the payments or financial services industry.
● Familiarity with APIs and basic scripting (e.g., Python, JavaScript) for operational efficiency.
● Previous experience in system integration, data analysis, or automation in a payment operations role.