We are seeking an experienced and strategic Global Sales operations senior manager to drive operational excellence across our worldwide organization in this key leadership role, you will oversee global customer service and order management activities, ensuring exceptional customer experience, operational efficiency, and seamless collaboration across regions and functions such as operations, finance, planning and logistics.
Lead and develop the global operations organization customer service across multiple regions (EU, US, APAC).
Set clear goals, priorities, and performance expectations to drive service excellence and team performance.
Oversee the global quote-to-ship process, ensuring efficient order management from order entry through delivery.
Ensure accurate and timely processing of customer orders across all regions.
Monitor service performance metrics and drive continuous improvement initiatives.
Act as an escalation point for key customers and critical service issues, ensuring timely resolution and maintaining strong customer relationships.
Ensure consistent service standards, processes, and best practices across global locations.
Partner closely with Sales, Demand Planning, Operations, Supply Chain, and Logistics to align customer demand with operational capabilities.
Identify opportunities to improve customer experience, streamline processes, and enhance operational efficiency.
Implement service system to improve data visibility and KPI tracking.
Requirements
Bachelor’s degree in business administration, Supply Chain Management, or a related field – required.
5+ years of experience leading customer service teams, preferably in a global or multi-site environment.
Proven experience managing teams across multiple regions or locations.
Strong leadership and organizational skills.
Excellent command of English (written and spoken).
Nice to have
Experience in an industrial or manufacturing environment