Senior Support Engineer
Company Overview
At Eon, we’re transforming cloud backups into useful assets for the first time ever. Backed by prominent investors and industry leaders, our groundbreaking Cloud Backup Posture Management (CBPM) platform offers instant visibility and access across all cloud environments, turning every backup into a searchable, accessible tool. We’re an ambitious, collaborative team driven to redefine what’s possible in cloud technology. Join us, and see how your contributions can directly shape the future of backup.
Position Overview
As a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting.
What you'll do
Responsible for technical customer support experience within the Eon product
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Understanding of Cloud security constructs like IAM roles
Why Join Us?
Be part of a passionate and innovative team driving change in the cloud backup space.
Opportunity for professional growth in a fast-paced startup environment.
Competitive salary and benefits package.
Eon Benefits
💸Equity Participation (RSUs!)
💰401K match
🍼Paid Parental Leave
🏥Generous benefits including medical, dental, and vision options available to you
🏢Vibrant office with meals, happy hours, employee events, and volunteer days
💻Home office setup and culture events for remote employees
We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.